1. Introduction

At Tecdex Pvt Ltd, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services. By using our website and services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information: personal identification information (name, email address, phone number, address), technical information (IP address, browser type, device information), usage data (pages visited, time spent, clicks), and service-related information (repair history, device details, service requests). We collect this information when you fill out forms, contact us, use our services, or browse our website.

3. How We Use Your Information

We use your information to provide and improve our services, process transactions and service requests, communicate with you about your repairs and inquiries, send service updates and promotional materials (with your consent), respond to customer support requests, improve our website and user experience, prevent fraud and ensure security, and comply with legal obligations.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our business (such as payment processors and delivery services), legal authorities when required by law or to protect our rights, and business partners only with your explicit consent. All third parties are contractually obligated to keep your information confidential.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Service records and repair history may be retained for warranty purposes and to improve our services. You may request deletion of your personal information at any time, subject to legal retention requirements.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, remember your preferences, and personalize content. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website. Third-party services we use may also place cookies on your device.

8. Your Rights

You have the right to access the personal information we hold about you, request correction of inaccurate or incomplete information, request deletion of your personal information (subject to legal limitations), object to or restrict certain processing activities, request data portability, and withdraw consent at any time. To exercise these rights, please contact us using the information provided below.

9. Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to read the privacy policies of any third-party websites you visit. This Privacy Policy applies only to information collected by Tecdex Pvt Ltd.

10. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information promptly. Parents or guardians who believe their child has provided us with personal information should contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a revised effective date. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@tecdex.lk

• Phone: +94 76 114 3322

• Address: Colombo, Sri Lanka

Effective Date: January 1, 2025